Frequently Asked Questions
If you don’t find the answer to your question below, please get in touch and we’ll answer your questions ASAP.
What’s Feravina all about?
We’re a health-focused wine club that sources only the best quality natural wines that meet our health-focused criteria.
All our wines are from winemakers who farm using organic or biodynamic practices, and make wine using natural methods, without manipulating their wine with additives like commercial wines do. They’re also lower in alcohol, sugar free, low in sulphites and vegan too. More specifically, these are our criteria:
- Less than 50ppm of total sulphites allowed, of which 5-20ppm is a natural product of fermentation (up to 250ppm are allowed in commercial wines).
- We only select dry wines with less than 0.5g of sugar per glass (3g/L), making them essentially sugar-free and compatible with keto and paleo diets.
- We only sell wines that are lower alcohol. Our upper limit is 13.5%, though most of our wines are well below this, while many commercial wines can get up to 16% ABV.
- All our wines are made without the use of any animal products, so they’re vegan-friendly.
Feravina literally means “wild wine” in Latin. Wildly delicious wines are what we love, and we hope you will too!
How does the wine club work?
It’s easy. Simply choose:
- What kind of case you’d like – mixed, reds or whites.
- Whether you’d like a case of 6 or 12 wines.
- If you’d like a case every 1 or 2 months.
You can change any of the above whenever you like, so if you’d like more reds during winter, and more whites during summer, or you’d like cases more frequently, simply go into your account to make these changes.
You can cancel or press pause on your subscription at any time.
Can I invite my friends to join Feravina? Do I get anything for doing this?
Absolutely. Once create a Feravina account you’ll find a unique link to share with your friends in your Account area. For every person you get to buy a Feravina subscription, you’ll get a $20 discount coupon, and they’ll get a $20 discount coupon to use on their first case. So, if you get 5 friends to join, you’ll get $100 worth of discount coupons that you can use all at once or spread them out!
Just make sure you send your friends the instructions you’ll find in your member area along with the link, because they’ll need to create an account first before buying a Feravina subscription if they want to use their coupon right away. If there are any issues please get in touch with us at email@example.com or via the Contact Us page and we’ll sort it out.
How long will it take for my first Feravina case to arrive?
We currently pack and dispatch orders every Monday and Thursday, so your delivery should arrive within 1-3 business days in Melbourne, and a little longer for Sydney, Canberra, Adelaide and Hobart. If you’re in a hurry to get your wine because you have a party coming up or something, get in touch with us at firstname.lastname@example.org or via the Contact Us page and we’ll do our best to get it to you quicker.
What if I don’t like one of the wines?
Each wine is selected by our Sommelier and taste tested by our wine-tasting team to guarantee you’ll love them. However, if by any chance there’s a wine in your box that you don’t love, we’ll make it up to you in your next box by either sending you an extra bottle or giving you an equivalent discount. Please send us an email at email@example.com to let us know if there are any such issues with any of the wines. We don’t want any of our customers being unhappy with any of their wines so please don’t hesitate.
Can I just buy one bottle?
At Feravina our mission is to encourage people to move to natural wine because the wines are both better quality and healthier. It’s a lifestyle choice, which is why we only offer our wines as part of a subscription. That said, if you’re not a convert, you can cancel after your first box, no questions asked. If you do just want one bottle, check out our blog where we’ll often talk about the best places to drink natural wine, including some bottle shops.
Can I send Feravina wines as a gift?
Can I pick the wines for my next Feravina box myself?
Most of the wines you’ll find in your Feravina box are very small productions, so one week we might have some and next week they’re gone. We’re constantly looking for high-quality, good value natural wines for Feravina, but we cannot guarantee that one particular wine will be available for any given box. That said, if you have certain very specific requirements (you really don’t like sparkling wine for example…) then send us an email at firstname.lastname@example.org and we’ll see what we can do. Generally speaking though, we think the best way to experience Feravina is to go on the unadulterated journey. The mystery and discovery is part of the fun!
When am I charged for my Feravina subscription?
Does every subscriber receive their wine around the same time each month (or two months)?
When you receive your wine depends on when you started your subscription. For example if you ordered your first box on the 3rd January and you’re getting a monthly 6-pack, your monthly box will be dispatched the first week of each month. If you ordered on the 18th it’ll be in the third week of the month, and so on.
Is there a cancellation fee?
About Feravina Wines
I only drink Shiraz and Sav Blanc. Can you send me a mixed case of just these?
One thing we’re really passionate about at Feravina is broadening your wine drinking horizons, especially if you’ve been drinking mostly mainstream conventional wines. There’s a whole delicious world of wines out there that we know you’ll love, you just need to give them a try. So we encourage you to try all the different styles of wine we send you. Natural wine has a wide spectrum of varieties and flavour complexities. You’ll get to experience orange wines, vin gris, field blends (which always blow our minds), and so much more. That said, if you give the other wine styles a try and they’re still not your thing, then send us an email and we’ll work something out for you.
I’m allergic or sensitive to sulphites. Can I drink Feravina wines?
Even in wine with no sulphites added whatsoever, there’s still on average 5-20ppm of sulphur dioxide as a natural by-product of fermentation. So if you have a full-on allergic reaction to sulphites, then unfortunately, you can’t drink our wines, or any other wine for that matter. This is extremely rare though, and most people just have a sensitivity to sulphites. In this case you most likely can drink our wines with no problems at all. That said, everyone is different, so you’ll have to find out for yourself, but we don’t think you’ll have any issues with our wines since we limit our total sulphur to very low levels. In fact we reject quite a few natural wines because their sulphur levels are too high.
What is natural wine?
What do we mean by natural wine? It’s simple:
Hand-picked grapes from vineyards that are farmed organically or biodynamically.
No fermentation with packet yeast. Only wild ferments by native yeasts.
No commercial additives during the winemaking process and no chemical or industrial adjustments to the structure of the wine.
Minimal use of sulfites permitted and only at the bottling stage.
I hear there’s no such thing as “natural wine” because no one can agree on what it means. How are Feravina wines “natural”?
This is something we go into in-depth in our blogs, but simply put, that’s right, there is no legal definition of what “natural wine” is. That said, there is no legal definition of what “red wine” and “white wine” are either, yet we all have an understanding of what it is. The truth is, there has been an understanding of what natural wine generally is for some time. We have our own standards at Feravina, which are pretty similar to the understood ones, namely; principally organic/biodynamic viticulture, hand-picking, wild ferments, no wine additives, no industrial adjustments or intrusive winemaking techniques, and minimal sulphite use permitted only at bottling.
Is Feravina wine good for you?
It would be irresponsible to say that anything that contains alcohol is good for you. Generally, what we want to focus on is that Feravina wines are a healthier option compared to conventional and especially commercial wines for a wide variety of reasons. We’re not telling anyone who doesn’t want to drink to start drinking. We’re just saying that if you’re going to drink wine and care about your health, then joining Feravina and enjoying our wines is probably your best option.
Do I need to treat Feravina natural wines differently to normal wines?
Are Feravina wines really sugar-free?
Are there any tasting notes for my wines?
Absolutely. Tasting notes and background notes as well as serving suggestions for all your wines will be emailed to you with each new box.
Why do all of my bottles say 'Contains Sulphites' when Feravina wines are meant to have minimal sulphites?
The threshold requirement for that label is super low. Arguably too low to be useful when it comes to distinguishing wines based on their sulphite levels. Any wine with over 10ppm of sulphites needs to have that disclaimer on the label, but even if the winemaker doesn’t add any sulphites at all (which many of ours don’t), the wine will still have 5-20ppm as a natural by-product of fermentation. So that label is pretty much unavoidable, no matter what the winemaker does. However, we work closely and openly with our winemakers and suppliers to make sure that all the wines we bring you have less than 50ppm total sulphites, which is importantly far less than the amount allowed by law, which is 250ppm, a limit frequently approached by commercial wines.
Do you charge for delivery?
I’m not home during business hours to receive a package. How can I get my delivery?
Just nominate a safe place for us to leave your wine box if you’re not home. Ideally somewhere in the shade, like in a lobby, a front yard, or behind a tree or a bin. We’ll always take a photo of where we left your package and send it to you so you can easily find it. Alternatively, we’re more than happy to deliver to your work address or PO Box.